Returns or Cancellations

We cannot accept returns, offer refunds or exchanges for change of mind.

If your order arrives damaged or faulty, please contact us at communique.design.au@gmail.com as soon as possible.

Cancellations:

Before completing your questionnaire: refund minus a 5% fee.

After submitting your order details or receiving your first proof but before printing: refund of 50% of the order value.

After production approval: no refunds or cancellations.

If you have any concerns once your order arrives, please email us — we’re here to help.