Terms and Conditions

This website is operated by Communiqué Design. By placing an order with us, you’re agreeing to the terms and conditions below. We’ve kept everything as clear and helpful as possible so you know exactly how things work.

Pricing

All prices are listed in Australian Dollars (AUD) and include GST.

Prices may change from time to time without notice.

Full payment is required before we begin any design or production work unless we’ve agreed otherwise in writing.

How to Order

We’ve designed the ordering process to be as simple as possible. Delays in communication may extend your timeline, so please keep an eye on your inbox.

Here’s how it works:

Choose the stationery pieces you’d like and add them to your cart.

After checkout, you’ll receive an email from us within 10 minutes with a link to your design questionnaire. (If you don’t see it, check your spam folder!)

Once you’ve completed the questionnaire, we’ll start designing and send your first proof within 3 business days.

Need changes? No problem – send your edits via email and we’ll update your proof.

When you're happy and approve your design, we’ll prepare everything for printing.

When production is finished, we’ll check your order, pack it carefully, and send you tracking details.

Your order will arrive unassembled, ready for you to put together and mail to your guests.

Important:
Please order 10–20 extra invitation suites to allow for last-minute guest additions. Once your order is approved for production, we can’t add more pieces without creating a new order. A new print run requires printing a minimum of 25 pieces. We will quote a price and wait for your approval before proceeding.

Design Inclusions

Your purchase includes your first proof + two rounds of changes.

Most clients finalise their design within one round.

Please double-check spelling, dates, times, and wording – this is what we use to create your proof. 

Layouts, fonts, and design elements (like illustrations) can’t be changed unless agreed beforehand.

Additional changes beyond the included rounds may incur a design fee of $125 per hour.

Turnaround Times

We aim to get your order to you as quickly as possible. Your communication plays a big part in keeping things on schedule.

Guidelines:

Invitation suites: Allow up to 4 weeks, depending on the print method. Most of our designs utilise embellishment techniques such as letterpress and foil and they take a bit longer.

On-the-day items (menus, signage, place cards, etc.):

Order at least 6 weeks before your event date.

Approve designs at least 4 weeks before your event.

If production is started after this point, a 30% rush fee will apply.

Sending your changes in one consolidated email helps us keep everything moving quickly.

Design Timeframes

First proof: within 3 business days after receiving your details.

Revision turnaround: 2 business days.

It’s your responsibility to reply promptly, especially for time-sensitive on-the-day pieces.

Production

We start production only once all pieces are approved and all required wording/files (such as guest lists) have been supplied.

Production times vary:

Digital printing: up to 10 business days + shipping

Letterpress, foil & wax seals: 15 business days + shipping

Orders with mixed print methods will be shipped once everything is ready.

Shipping

For delivery estimates, please see our Shipping & Delivery page.

Proofing & Errors

When you approve your proof, you’re confirming that everything is correct.

We’re not responsible for errors that were approved in your final proof.

If the printed pieces don’t match your approved proof, we’ll reprint the affected items at no extra cost.

Returns & Cancellations

We don’t accept returns or exchanges for change of mind.

If your order arrives damaged or faulty, please contact us via our contact page as soon as possible.

Cancellations:

Before completing your questionnaire: refund minus a 5% fee.

After submitting your order details or receiving your first proof but before printing: refund of 50% of the order value.

After production approval: no refunds or cancellations.

If you have any concerns once your order arrives, please email us — we’re here to help.

Lost or Damaged Deliveries

All orders are sent with authority to leave. Please ensure someone trustworthy is available to receive your package.

We can’t be held responsible for any loss or damage that occurs during shipping.

Availability

While our print suppliers do their best to keep everything in stock, certain paper, card, or envelope colours may become unavailable.

If this happens, we’ll suggest alternatives or let you know when the item is expected back in stock so you can decide how to proceed.

Copyright

All artwork and designs remain the property of Communiqué Design.

You may not copy, reproduce, or redistribute any of our designs or artwork.

We do not provide working files of our artwork.

Fonts & Typefaces

We invest in commercial fonts and typefaces to create our collections, and for licensing reasons we’re unable to disclose the names of these fonts.

Marketing & Social Media

We love showcasing the work we create! We may share photos or mockups of your stationery on our website, printed materials, or social media.

If you’d prefer we don’t use your pieces in this way, just let us know after placing your order.